Return & refund Policy


Please be aware that we only offer refunds in circum stances where there is a major issue with the service

If you have a major problem with our service we ask that you please contact us within 24 hours after your appointment.

Please be aware however that we do not provide refunds for:

Customer Change of mind or "Found it cheaper some where else"

Your decision to purchase a service from us is based on the “as is” representation of the service. Our client service guarantee applies to the     service, “got what you asked for but simply changed your mind”, “found it cheaper somewhere else” or “decided you did not like the purchase.”

Incorrect Aftercare

We are not responsible for damage to eyelash extensions due to incorrect after care after the appointment. We have a best practice after care guide available.

Allergic reactions

If you (the client) are aware of ANY previous or existing reactions you may have to a product it is vital that you disclose this to our lash technician. Ruhee is not responsible for any allergic reaction you may have to our products.

Please note: Although uncommon, clients can develop an allergic reaction to a product that they have been using for years that they have previously had no history or reaction to. If you experience any reactionafter your appointment, please contact Ruhee to organise free removal of the lash extensions.

Customer Service Expectations

It is important to have a realistic expectation of your lash extensions - Not all lash extension styles are possible, and your eyelash extension result depends on your existing natural lashes.

Please speak to your lash technician before your appointment about the lash type and style you prefer and allow them to evaluate the condition of your natural lashes and advise you on recommendations.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at